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Court of Appeal

Ishola v Transport for London

[2020] EWCA Civ 112

Clarifies what amounts to a provision, criterion or practice in Equality Act claims.

indirect discriminationprovision criterion or practice

Legal principle

A provision, criterion or practice normally describes a rule, policy, practice or state of affairs with an element of repetition or continuing application. It is not a phrase that automatically covers every one-off act or decision.

What the court decided

The Court of Appeal warned against treating PCP as a catch-all expression. The alleged PCP must be identified clearly enough for group and individual disadvantage to be tested.

The practical test

  1. 1

    State precisely the rule, practice or continuing state of affairs relied upon.

  2. 2

    Show how it was or would be applied beyond the isolated facts of the complaint.

  3. 3

    Connect that PCP to the required disadvantage and, where relevant, justification analysis.

How tribunals apply it

  • A single application of an existing policy may evidence a PCP even though the decision happened once.
  • A purely one-off decision with no element of repetition may not be a PCP.
  • Careful pleading matters because different PCP formulations can produce different disadvantage evidence.

Connected legislation

WorkDisputes tribunal data

These decisions are selected from topic classifications in our public Employment Tribunal dataset. A matching topic does not mean the decision applied this authority directly.

23 Sept 2026
Mixed outcome

Discrimination and Harassment

Employer: LIFE Multi Academy Trust

The Tribunal found that the respondent discriminated against the claimant in relation to the sending of a letter of 15 December 2022, but dismissed all other claims of discrimination, harassment, and victimisation, resulting in a split overall outcome with remedy reserved.

Legal Issues (10)
  • Disability discrimination under sections 15
  • 20-21
  • 26
  • 27 of the Equality Act 2010
  • constructive knowledge of disability
  • proportionality
  • reasonable adjustments
  • harassment
  • victimisation
  • causation and influence of protected acts

Reference: 2600754/2023

22 Sept 2026
Claim withdrawn

Discrimination and Harassment

Employer: Department of Work and Pensions

All claims were withdrawn by the claimant and dismissed by the Tribunal.

Legal Issues (4)
  • Disability discrimination
  • harassment
  • reasonable adjustments
  • withdrawal of claims

Reference: 6020902/2024

18 Sept 2026
Mixed outcome£23,410.87 awarded

Discrimination

Employer: Ocado Central Services Ltd

The claimant succeeded in part on reasonable adjustments claims but failed on the claim regarding the attendance management procedure, resulting in a split outcome and an award of £23,410.87.

Legal Issues (4)
  • Reasonable adjustments under sections 20-21 and schedule 8 of the Equality Act 2010
  • attendance management procedure as a PCP
  • remedy including compensation for financial loss and injury to feelings
  • recommendations under section 124(3)

Reference: 1305252/2024

14 Sept 2026
Mixed outcome

Discrimination and Whistleblowing

Employer: Greenlight Recruitment Ltd

The claimant succeeded in his whistleblowing detriment claim but failed in his disability discrimination claim; remedy for the successful claim is to be determined at a later hearing.

Legal Issues (4)
  • Disability discrimination under sections 20 and 21 Equality Act 2010 – whether the respondent applied a provision
  • criterion or practice (PCP) that placed the claimant at a substantial disadvantage
  • whether the respondent had a duty to make reasonable adjustments as an employment service provider. Whistleblowing detriment under section 47B Employment Rights Act 1996 – whether the disclosure was a qualifying protected disclosure under section 43B (information tending to show a failure of health and safety protection, in the public interest)
  • whether the disclosure was a material cause of the detrimental treatment (cessation of shifts and termination)

Reference: 6017871/2024

14 Sept 2026
Claim dismissed

Unfair Dismissal, Discrimination and Harassment

Employer: Blossom Homecare Ltd

All claims were dismissed: unfair dismissal upon withdrawal, and the discrimination and harassment claims were out of time.

Legal Issues (2)
  • Time limits for discrimination and harassment claims under the Equality Act 2010
  • withdrawal of an unfair dismissal claim

Reference: 6017618/2025

11 Sept 2026
Mixed outcome

Unfair Dismissal, Discrimination and Unpaid Wages

Employer: Culture Squared CIC

The status hearing allowed discrimination and wages claims to proceed, but an earlier unfair dismissal claim was struck out for lack of jurisdiction, resulting in a split overall outcome.

Legal Issues (6)
  • Determination of employment status under section 230 Employment Rights Act 1996 and section 83 Equality Act 2010
  • mutuality of obligation
  • personal service
  • control
  • subordination. Also
  • jurisdictional bar for unfair dismissal due to insufficient continuity of service

Reference: 6029867/2025